Operational Reliability for Your Oracle Platform

As your IT service provider, our managed services will handle the current operation of your Oracle database platforms in a manner that is standardized in accordance with established norms such as ITIL and using a clear RACI matrix (responsible, accountable, consulted, informed) to govern the exact distribution of responsibilities between you and us. We ensure you get the highest quality and stability through proactive monitoring and short response times while providing maximum flexibility through scalable models along with optimized and transparent costs.

What we deliver

Our Managed Services

In the event of disturbances or impending system failures, Tradeware will handle the immediate first response, analysis and coordination of all actions. Downtimes are minimized and business processes protected through 24/7 monitoring, defined escalation paths and the deployment of experienced Oracle specialists.

Tradeware uses holistic root cause management to identify and remedy the issues causing incidents. To this end, we coordinate our efforts with all suppliers, cloud providers and technology partners involved.

Tradeware operates a central knowledge management database (KMDB) in which all configurations, dependencies and operational experiences are documented. By combining it with our site reliability engineering (SRE) approach we create a highly resilient, automated and adaptive service organization.

Using smart monitoring and forecast models, Tradeware ensures that your Oracle environment is optimally dimensioned at all times. Growth, seasonal load variance or consolidation are recognized early on – helping you avoid performance bottlenecks, on the one hand, and inflated infrastructure costs, on the other hand.

All changes to your IT landscape—from Oracle patches to releases and all the way to migrations—are fully planned, tested and implemented in a controlled manner by Tradeware. This keeps your platform secure, compliant and highly available even as it continues to evolve.

For your business, this means high availability, short mean time to repair (MTTR) and maximum operational reliability. The result is a sustainably stabilized Oracle platform with a demonstrably decreasing failure rate.

Your benefits

Key benefits at a glance

Our ITIL- and SRE-based service management brings you an Oracle platform that:

operates cost-effectively
takes regulatory requirements into account
remains technically highly available and
keeps growing strategically with your business

By providing Tradeware managed services on the basis of ITL and SRE, we make sure that the operation of your Oracle database platform is cost-effective, compliant and stable. At the same time, we ensure high availability and create the structural prerequisites that allow your system landscape to continue its flexible and strategic development in sync with your business growth.

How we work

Principles and requirements analysis

Running a structured analysis of the existing Oracle landscape including architecture, versions, etc.
Evaluating the business criticality, definition of availability targets (RTO/RPO)
Clarifying the roles and governance structures based on the RACI matrix
Identifying technical, regulatory and operational threats
Conducting a capacity and performance assessment
Analyzing the maturity of the existing operating, monitoring and change processes

During the policy and needs analysis, we holistically review your Oracle landscape in regard to architecture, criticality, availability targets and governance structures. This lets us identify threats as well as optimization potential in regard to performance, capacity and process maturity, and create a well-informed basis for a stable and scalable operational model.